Shipping & Returns
Manufacturing & Shipping
Returns
Shipping is FREE to all contiguous states on orders equal to and over $100.
Orders less than $100:
$1-$29 $9 Shipping
$30-$99.99 $11 Shipping
Shipping rates for orders sent to AK, HI or Puerto Rico and International destinations are:
| Alaska | $23 |
| Hawaii | $23 |
| Puerto Rico | $23 |
| Canada* | $52 |
| Other outside US | $66 |
*Shipping outside the US does not include customs, duties, tariffs other applicable taxes and fees, which are solely your responsibility.
International markets often have a slightly different configuration of your vehicle than in the USA. If you are ordering internationally, please read the description and look closely at the photos that we have of your specific vehicle on our website. If you see anything different, please email with photos. We will try to adjust our pattern for your needs however, if it’s way different, chances are it probably will be too hard for us to work up a nice pattern. Any returns on International orders are the customers responsibility.
Canvasback is proud to offer our customers a Limited Warranty on its product. Canvasback warrants that your product(s) will be free from manufacturer defects in materials and workmanship for 6 months from purchase. This warranty is nontransferable and proof of purchase is required for all warranty claims. This warranty does not apply to Rescued Liners.
Examples of conditions that are NOT considered defects in materials or workmanship, and NOT covered by warranty are:
- Fabric tearing or ripping by sharp or foreign objects;
- Conditions arising from normal wear and tear;
- Damage from tampering with any part of the product;
- Damage from misuse or abuse of the product or component;
- Damage from animal chewing;
- Damage from laundering or dry-cleaning;
- Fabric fading due to sunlight or age;
- Fabric stains or zipper separation due to misuse; and
- Other damage that is not the result of defects in materials or workmanship and not listed above.
Except for the limited warranty as provided above, ALL PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
If shipments are returned as undeliverable for any reason, Canvasback will credit the purchase price of your product less the cost of shipping. If you ask us to re-ship, you are responsible for re-shipping charges.
Change: If you would like to change the color/pattern/cutout options of your Canvasback products, please contact us immediately as there may be costs associated with the change. Please provide the order number you are referencing when adding on products. In some cases, if a change is made late in the production cycle, this may result in a delay in receiving your order. It is always best to reach out to us right away so we can get that changed/updated for you!
Cancel: If you cancel your order before it is shipped, we will refund the entire amount of your payment. If you cancel after your order has shipped, we will refund the purchase price less shipping after the returned item has been received by Canvasback.
We take pride in our quality workmanship and make each Canvasback liner by hand. As a handmade product, there may be some variations.
If you are not satisfied with your Canvasback product for any reason, email us immediately at: [email protected] to receive return shipping instructions. We will provide instructions on how you may return the product for a full refund of your purchase price within 30 days of receipt, provided it is in the original condition - free of dog hair, scratches, any signs of use.
All our products are made-to-order, meaning that we do not keep large inventories of our product and each order is started after it is placed. As a result, we cannot accept returns received 30 days after delivery of product. If orders are returned more than 30 days from delivery date, the return will be subject ot a 20% restocking fee off the total cost of the items returned. Please reach out to us as soon as possible if you are considering a return.If a liner is returned with any signs of use and we are still able to resell for retail price, it is subject to a 20% cleaning fee. If the liner is returned with any signs of use and we are unable to resell for retail price, the refund will be $100. If the liner has self adhesive, please remove & discard before returning. Damages are common in returned shipments with self adhesive still on our products.
Products with manufacturing defects will be repaired or replaced at no cost to you. Please view the Warranty section below for a list of manufacturing defects.
Incorrect orders will be handled on a case-by-case basis. Customers who order incorrectly will be responsible for all return shipping costs, both to our facility and back out again.
Canvasback can not accept returns for custom orders, special projects or monogrammed products. Accent Stitching pieces are subject to a 20% restocking fee.
Any returns on International orders are the customers responsibility, as long as Canvasback, Inc has sent you the correct liner off your order sheet. PLEASE make sure you order correctly by reading the description and viewing the photos before placing your order. Returns recieved back in new condition will be credited the purchase price.
Please remember that liners are made of fabric and they are not indestructible, as rugged as they may be. If you have damaged your liner and need repair or have questions about repair, please email or call us at [email protected] or 952-426-9490 with the details of the problem. We are always happy to discuss cost-effective repairs.
Discounted Liners:
Our Discounted Inventory Sale features products we have on hand and are ready to be shipped out! These items are brand-new liners + add-ons! Availability for these products is limited and they are available until gone. Items here are 20% Off retail prices. No coupon code needed.
Important Note: Images shown are of the specific vehicle to show design and functionality of the cargo liner, certain vehicles don't have a specific photo of the fabric that is listed. Please read all product descriptions and take note of the color as it is often diffrent than the image shown. Please review your car make, model, and year to see details and photos for your specific vehicle. This can be viewed in the product dropdown menu or in the product finder at the top of the home page. This will be helpful before you purchase so you know exactly what the liner is covering in the car. Different vehicles have different configurations. If you are adding on new products with our discounted inventory, the production time will still follow our 4-6 weeks production cycle. For pictures of our fabrics/colors, please visit our Fabrics Page. Discounted Liners are sold as listed. If you have additional questions, please contact us at [email protected].
Rescued Liners:
Our Canvasback Cargo Liners are made by hand and specific to order. Occasionally, mistakes are made, flaws go unnoticed, or items are returned. These Canvasback Cargo Liners still need a home!
- Gently used – returned liners that might have a few marks
- Permanent marker bleed-through from the backside – from the product SKU # written under the liner
- Small fabric flaws – color differences, minor fabric imperfections, etc.
- Liners that utilize older logos or other materials no longer in use, such as zippers
DISCLAIMER: Rescued liners are not eligible for sales or promotions. Rescued Liners are sold in “as-is” condition. You will have a 10-day period to inspect and approve your liner. Should you decide to return it, you will be responsible for all shipping costs, unless the issues/concerns fall under Canvasback’s Limited Warranty with the EXCEPTION of known expressed defects. Images shown are not the actual rescued liner and are only shown to display design and functionality of the cargo liner.