TERMS OF USE, DISCLAIMER AND PRIVACY POLICY

Reasonableness and Use of Website: www.canvasback.com

This website is available for your use, according to the terms and conditions written in this agreement; it includes, our terms, warranties, limited liability, disclaimer and privacy policies, and other conditions (“Agreement”). By using this website, you agree that the exclusions, limitations of liability and all terms set out in this Agreement are reasonable. If you do not think the terms are reasonable, do not use this website.

Website Owner

This website is owned and operated by Canvasback, Inc, a Minnesota corporation, that is also referred to as “us” and “we” in this Agreement.

Scope and Purpose of this Agreement

This Agreement is a contract, and it governs your use of this website. Disagreement with any part of this Agreement prohibits you from using the website. Canvasback, Inc reserves the right to modify these terms at any time. We recommend that you check for changes each time before you use the services and content of www.canvasback.com. You are governed by this Agreement, including any changes, whether or not you have reviewed them, so please take the time to review.

Manufacturing and Shipping

Each Canvasback product is made to order and manufactured in Spring Park, Minnesota. Every effort is made to ship product as soon as possible, which is usually around one week, but occasionally may take up to two weeks. All orders are usually sent via USPS Priority Mail.

Shipping is FREE to all contiguous states on orders over $100.

Orders less than $100:

$1-$29 $6 Shipping

$30-$100 $8 Shipping

Shipping rates for orders sent to AK, HI or Puerto Rico and International destinations are:

Item Count 1 2 3
Alaska $17 $25 $35
Hawaii $17 $25 $35
Canada* $44 $52 $60
Puerto Rico $17 $25 $35
Other outside US $58 $71 $86

*Shipping outside the US does not include customs, duties, tariffs other applicable taxes and fees, which are solely your responsibility.

Returned Shipments

If shipments are returned as undeliverable for any reason, Canvasback will credit the purchase price of your product less the cost of shipping. If you ask us to re-ship, you are responsible for re-shipping charges.

Order Cancellation

If you cancel your order before it is shipped, we will refund the entire amount of your payment. If you cancel after your order has shipped, we will refund the purchase price less shipping after the returned item has been received by Canvasback.

Return Policy

We take pride in our quality workmanship and make each Canvasback liner by hand. As a handmade product, there may be some variations. If you are not satisfied with your Canvasback product for any reason, email us immediately at: info@canvasback.com or call 952-426-9490 to receive return shipping instructions. We will provide instructions on how you may return the product for a full refund of your purchase price within 30 days of receipt, provided it is in the original condition.

Note: Sometimes a phone call will help answer questions on how your specific liner fits in your vehicle and make sure the install is correct.

Products with manufacturing defects will be repaired or replaced at no cost to you. If you think your product has a manufacturing defect, email or call us immediately, and in any event no later than five days from discovery of the defect, at: info@canvasback.com or 952-426-9490 to receive return shipping instructions.

Manufacturing defects include, for example:

  • Seam separation
  • Fabric failure not due to user misuse
  • Velcro missing or detached

Repair Service

Please remember that liners are made of fabric and they are not indestructible, as rugged as they may be. If you have damaged your liner and need repair or have questions about repair, please email or call us at info@canvasback.com or 952-426-9490 with the details of the problem. We are always happy to discuss cost-effective repairs.

Rescued Liner

Rescued Liners are sold “as is.” You may inspect and return within 10 days. If you decide to return your Rescued Liner, you may do so, provided it is unused and in its original condition (return shipping cost is customers responsibility).

Canvasback Inc.
4144 Shoreline Drive, Suite D
Spring Park, MN 55384

Special Request Custom Orders

If you have a unique situation and a special request that is outside of our standard product line, we will do our best to accommodate your request. Costs for special orders will vary depending on the time and difficulty of the project. You will be given a quote, and payment in full is required, before we begin production. Custom orders may not be returned or exchanged. If, during the production process, you change your mind on your order we will work with you to continue to develop changes, but no refunds are made and payment is required for overages (including shipping) due to design changes after the original order is quoted.

Warranty and Limited Liability

Limited Warranty

Canvasback is proud to offer our customers a Limited Warranty on its product. Canvasback warrants that your product(s) will be free from manufacturer defects in materials and workmanship for 6 months from purchase. This warranty is nontransferable and proof of purchase is required for all warranty claims. This warranty does not apply to Rescued Liners.

Examples of conditions that are NOT considered defects in materials or workmanship, and NOT covered by warranty are:

  • Fabric tearing or ripping by sharp or foreign objects;
  • Conditions arising from normal wear and tear;
  • Damage from tampering with any part of the product;
  • Damage from misuse or abuse of the product or component;
  • Damage from animal chewing;
  • Damage from laundering or dry-cleaning;
  • Fabric fading due to sunlight or age;
  • Fabric stains or zipper separation due to misuse; and
  • Other damage that is not the result of defects in materials or workmanship and not listed above.

Except for the limited warranty as provided above, all products are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Limited Liability

In no event are Canvasback, Inc, its officers and employees liable for any incidental, indirect, special, consequential, punitive or special damages of any kind, or any other damages to person or property whatsoever, including, without limitation, medical, lost wages, damages resulting from loss of profit, loss of contracts, loss of reputation, goodwill, data, information, income, anticipated savings or business relationships, whether or not Canvasback, Inc has been advised of the possibility of such damage, arising out of or in connection with the use of a Canvasback product or this website, except for personal injury or death of a person caused by the negligence of Canvasback or a defective product.

In any event, to the fullest extent permitted by law, and notwithstanding any other provision of this Agreement, the total liability of Canvasback, Inc, its officers and employees for any and all claims, losses, costs or damages, including attorneys’ fees and costs shall not exceed the total amount of the product purchase price.

Exceptions

Nothing in this Agreement notice limits or excludes liability for anything for which it would not be lawful for Canvasback, Inc to exclude.

Resolving Disputes

If we have a disagreement or dispute that we are unable to resolve between us, we both agree to continue to try to resolve our dispute in good faith. In this case, the person with the unresolved issue will provide the other a “Notice of Dispute.” This Notice of Dispute will include a statement that outlines the cause of the grievance.

Within 20 days of receipt of the Notice of Dispute, we will meet at a mutually agreed upon time and place, electronically or in person, to work, in good faith, to resolve the dispute. Additional meetings shall take place as necessary and as mutually agreed upon.

Neither one of us can begin formal proceedings until we have concluded, in good faith, that a reasonable and mutually acceptable resolution is unlikely. Requests for injunctive and other equitable relief are exempted from this requirement.

If we are unable to resolve the dispute within a reasonable period not exceeding 60 days of receipt of Notice of Dispute, we will submit the dispute for non-binding mediation by a single mediator who is competent in the issues involved. Mediation will take place in accordance with Minnesota law, utilizing rules and procedures in place at the time of the dispute. All costs associated with mediation are paid equally between us.

Website Content: Quality, Accuracy and Use

How you use this website and rely on information is up to you and at your own risk.

This website and any associated documents, recordings or other opt-ins are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Information found at www.canvasback.com is not always up to date and cannot necessarily be relied upon.

Though we make a reasonable effort to maintain the resources of the website, they will, from time to time, become out of date, be incorrect, erroneous, or otherwise inappropriate. By using this website, you waive and forfeit all claims, past, present, and future, against the owners, administrators, and other staff of Canvasback, Inc.

External Links – Limiting Liability for Links to Other Websites

We may include links that provide direct access to other internet resources, including websites. We are not responsible for the contents or reliability of any those resources or website, and we do not, expressly or otherwise, endorse the views or content expressed within those websites. Canvasback, Inc has not investigated the claims made by any advertiser. Product information is based solely on material received from those suppliers.

The Actions and Opinions of Other Users

You must not use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Some content found on the pages of Canvasback, Inc within www.canvasback.com and its subdirectories may be created by members of the public. The views expressed are theirs and unless specifically stated are not those of Canvasback, Inc. We accept no responsibility for any loss or harm incurred from the use of this website or any of its information or content.

Viruses, Damage and Availability

Canvasback, Inc makes no warranty or claim that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available, nor the content itself is or will be free of viruses, bugs, or other malicious code. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output, and for the security of yourself and the device used by you to view any content from this website.

Digital Millennium Copyright Act

Canvasback, Inc respects the intellectual property of others and expects the users of its website to do the same.

If you believe the copyright in your work has been violated through this website, please contact Canvasback, Inc with the information listed below, pursuant to the Digital Millennium Copyright Act of 1998 (DMCA), which Canvasback, Inc may then forward to the alleged infringer:

  1. identify the material on the website that you believe infringes your work, with enough detail so that we may locate it on the website;
  2. provide your address, telephone number and email address;
  3. provide a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  4. provide a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
  5. provide your physical or electronic signature.

Upon receiving your complaint, Canvasback, Inc may remove content that you believe infringes your copyright.

Privacy

Cookies

Canvasback, Inc may analyse and optimize your content and browsing experience through the use of cookies. A cookie is a piece of data stored on your hard drive to help us improve your access to our website and identify repeat visitors to our website. For instance, when we use a cookie to identify you, you do not have to log in a password more than once. Cookies can also enable us to track and target your interests to enhance your experience on our website. Usage of a cookie is not linked to any personally identifiable information on our website.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience any interactive features of Canvasback, Inc’s services or web sites you visit.

Do Not Track

Do Not Track is a technology and policy proposal that enables users to opt out of tracking by websites. Your browser setting may allow you to automatically transmit a “do not track” signal to websites and online service you visit. There is no consensus among industry participants as to what “do not track” means in this context. Like many websites and online services, we do not alter our practices when we receive a “do not track” signal from a visitor’s browser. To find out more about “do not track,” please visit http://www.allaboutdnt.com.

Internet Traffic Data

Internet traffic data includes but is not limited to internet service provider information, collection of IP addresses, entry and exit pages, various operating systems and other such information. We collect no personally identifying information through this process. The information is used to help analyse user traffic related to various services available through Canvasback, Inc and to allow for a more customized and enjoyable user experience.

Personal Information

When you use this website and access services, products and materials, Canvasback, Inc collects some information to make this possible. This information is only collected if you personally provide it to Canvasback, Inc via e-mail, by phone, or otherwise through our website by making a purchase or requesting service. We do not knowingly collect personal information from minors.

SSL Certificate

Our SSL Certificate authenticates our identity to visiting browsers and encrypts information for the server via Secure Sockets Layer (SSL) technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key. A certificate serves as an electronic "passport" that establishes an online entity’s credentials when doing business on the Web. When an Internet user attempts to send confidential information to a Web server, their browser will access the digital certificate of our server and establish a secure connection. Click on the key or padlock in the lower left hand corner of your browser to view our authentication.

Security of Information -No Guarantees

Canvasback, Inc recognizes the importance of safeguarding the confidentiality of your personal information and employs reasonable measures designed to protect your information from unauthorized access, disclosure and use. However, no data transmission over the Internet or other network is guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

Processing in the United States

Your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

Testimonials and Reviews

We love to hear from you! Canvasback, Inc may display your personal testimonial or customer review received via email or otherwise received from you. You give Canvasback, Inc specific consent to use the personal testimonial or review. If you would like Canvasback, Inc to remove your testimonial or review at any time, please simply contact us at info@canvasback.com, and we will promptly do so.

Information Collection, Use, and Sharing

Collection of Personally Identifiable Information

Canvasback, Inc is the sole owner of the information collected on this website. We only have access to personally identifiable information that you voluntarily give us via email or by other direct contact with you. Personally identifiable information may include your name, e-mail and mailing address, or telephone number. We do not sell or rent this information with any other individual or business entity and will use it only as is reasonably necessary to provide products, materials, or services to you.

We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that it is necessary to: (a) conform to mandates of the law or comply with legal process served on Canvasback, Inc; (b) protect and defend the rights or property of Canvasback, Inc; and, (c) act under exigent circumstances to protect the personal safety of uses of canvasback.com or the public.

Your Access to and Control of Information

You may opt out of future contacts from us or request that we discontinue sending email and other communications at any time by clicking on link at bottom of the email contacting us at  info@canvasback.com.

Registration for Blog and Email List

You may complete a registration form to use this website or portions of it and, as part of that process, be required to give certain information (such as name and email address). This information is used to contact you about the products or services on our website in which you have expressed interest.

We may use a third party to manage our newsletter and other email lists. If we do, that third-party may use analytics to aggregate how many subscribers open a message or click the links inside. The third-party has its own privacy policy. You may unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of any email or newsletter.

Right to Remove or Reproduce any User-Generated Material

“User-generated material” means any information, content, or any other media uploaded, posted, emailed, submitted, or otherwise communicated to Canvasback, Inc via any method at any page on www.canvasback.com or any other content communication or submission medium or forum.

By sharing any contribution or user-generated content (including any text, photographs, graphics, video, audio or any other type of media or content) with us directly or via www.canvasback.com, you grant us, free of charge, permission to use the material in any way we see fit (including the modification, reproduction, repurposing, marketing, or deletion of it). You hereby confirm that your contribution is your own original work, is not defamatory and does not infringe upon any laws of the state or country from which you are utilizing this website, nor the laws of The United States of America, and that you have the full rights to accept this condition.

All content (including user and visitor generated content) submitted either via email, comment forms, or any other page hosted at www.canvasback.com or its content aggregation systems becomes the property of Canvasback, Inc.

Jurisdiction and Governing Law

Your use of www.canvasback.com is governed by the laws of the State of Minnesota. You hereby agree to submit to the exclusive jurisdiction of Hennepin County in the State of Minnesota and the Federal Judicial District for the District of Minnesota court system by use of this website.

Unenforceable Provisions

If any provision of this Agreement is found to be, unenforceable under the law, it doesn’t affect the rest of the Agreement, which will stay in effect fully enforceable.

Updates

This Agreement is subject to change without notice. All changes and updates will be posted on this page. The last update is effective as of January 1, 2017.

Contact Us

If you have questions or you believe that Canvasback, Inc has not adhered to this Agreement, contact Canvasback, Inc directly at info@canvasback.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.